Reference

Terms That Govern Your xv66 Account

These terms set out what you agree to when you open and use an xv66 account — covering deposits via bKash, Nagad, and Rocket, how your wallet works, and what we expect from you.

Account EligibilityWallet & Payment RulesDeposits via bKash, Nagad, RocketAccount Suspension PolicyGoverning Jurisdiction
xv66 Terms That Govern Your xv66 Account
HOW WE HANDLE IT

Account Security and Your Rights

We take the security of your account data and wallet details seriously. Here is how we handle the key areas these terms touch on — from how long we keep your data to how you can request changes.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Requesting Changes

To update your registered bKash, Nagad, or Rocket number, submit a change request through the account settings page. Verification is required before any wallet detail is updated.

Who to Contact

For data access requests, account corrections, or formal complaints about how these terms were applied, reach our compliance team through the email channel in your dashboard.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team is the right place to start. We handle terms-related queries through live chat, email, and a dedicated account help line — all accessible from your account dashboard.

Team online

Live Chat

Open the chat widget from your account dashboard to speak with a support agent about any terms or account query in real time.

Email Support

Send a detailed message to our support address for written records of your query. We aim to respond within one business day.

Account Help Centre

The Help Centre inside your account covers common terms questions, wallet verification steps, and how to request account changes.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account changes, and what happens if something goes wrong.

Eligibility depends on your local law and the regions xv66 currently serves. It is your responsibility to confirm that online gaming is permitted where you are located before opening an account.

No. Deposits must come from a wallet registered in your own name. Transfers from third-party bKash, Nagad, or Rocket accounts breach these terms and may result in the funds being held pending review.

We may suspend or close your account and withhold pending transactions. We aim to notify you of the reason through your registered contact details and give you a reasonable opportunity to respond.

Submit a data access request through the email support channel in your account dashboard. We will respond with the information we hold within the timeframe required by applicable law in your region.

We will notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Contact our compliance team via the email channel in your dashboard with your account details and a description of the issue. We review every formal complaint and respond in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.