Reference

What You Need to Know Before You Play on xv66

Our legal terms set out how your account works, what we collect, and how we handle disputes — all written so you can read them without a law degree.

Account eligibility by local lawbKash, Nagad, Rocket wallet rulesData handling and retentionCookie and tracking policyDispute and contact process
xv66 What You Need to Know Before You Play on xv66
REACH OUR TEAM

Contact Us About Legal or Policy Questions

If something in our terms is unclear, or you need to raise a formal concern about your account, our support team handles legal queries through the channels below. We aim to respond to policy-related questions with more detail than general account help — give us the specific clause or transaction reference and we can move faster.

Live Chat Reach us through the live chat icon in your account dashboard. Available for account policy questions, transaction disputes and eligibility queries tied to your region.
Email Support Send your legal query or formal complaint by email. Include your account ID, the policy section in question, and any bKash, Nagad or Rocket transaction reference for faster resolution.
Help Centre Our help centre holds the full text of current terms, cookie policy and data retention rules. Access it directly from the footer of any page without logging in.
HOW WE HANDLE IT

Data, Security and Account Integrity at xv66

Our approach to your data and account security is built around what actually protects you — not just a checklist. Here is how we handle the four areas that matter most when you are trusting a platform with your wallet and personal details.

Data Collection and Use

We collect only what is needed to run your account — name, contact, and the payment method you use, whether that is bKash, Nagad or Rocket. We do not sell your data to third parties.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security Practices

Logins are protected by OTP verification tied to your registered mobile number. We flag unusual login attempts and lock accounts pending your confirmation before any withdrawal is processed.

Retention and Deletion Requests

We hold account data for as long as your account is active and for the period required by applicable rules after closure. To request deletion, contact our support team with your account ID.

Frequently Asked Policy Questions

These are the questions we actually get about our terms and legal position. If yours is not here, email us with your account ID and we will give you a direct answer.

Access depends on your local law and eligible regions. You are responsible for checking whether using the platform is lawful in your location before opening or operating an account.

We hold your registration details, the mobile wallet you use — bKash, Nagad or Rocket — and your transaction history. You can request a summary by contacting support with your account ID.

Send a deletion request via email with your account ID. We process these after account closure and within the retention window required by applicable rules in your jurisdiction.

Raise the dispute through live chat with your transaction reference. We check our records first; if the issue sits with the wallet provider, we give you the reference to escalate directly with bKash or Nagad.

Our terms allow suspension where activity conflicts with our rules or where local regulatory changes affect our ability to serve your region. We aim to notify you, but immediate suspension is possible in serious cases.

Updated terms are published on this page with a revised date. Continuing to use your account after a change goes live means you have accepted the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.